NEWS

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Appointments

OUR APPOINTMENT SYSTEM IS CHANGING FROM

MONDAY 6th AUGUST 2018


On Monday 6th August our appointment system will change.

We will no longer be running a drop in service in the mornings.

After discussions with the staff and with patients who attended our open day, it was concluded that it is unsustainable to continue a drop in service.

Our new service will be a trial for two months and we shall re-run a patient survey or open day to review the current system.

The new service will allow:

Patients to pre book appointments

Get advice over the phone from a GP (Telephone Triage)

Workers to have dedicated slots

Patients to not have to wait in reception


We will still host the same amount of appointments as before, we are just using them in a more sustainable and modern way.

There will be appointments in a morning which can be pre –booked if you need to have a face-to-face consultation with a GP. The morning will then follow by telephone triage. This means the GP will do a telephone consultation. The receptionist will then ask you for an up to date contact number and a brief description of the issue you are phoning for. If the GP feels you need to be seen following your telephone consultation, then they will offer you a dedicated appointment.Requests for telephone triage will finish at 10am.

The afternoon will remain the same where appointments are released on the day.

We hope the new system will offer flexibility for patients as well as a maintainable level and a safe workload for our GP’s. Please be patient with us whilst we implement this new system. If you would like some further information regarding this, please ask the Receptionist for a leaflet.


Please call the reception on 0114 2344729 to make an appointment.

Alternatively, if you are registered for our online services appointments are bookable by Clicking Here and logging in.
If you wish to enquire about this service please ask at reception.

Receptionists are available 8.15 - 12:30 and 1:30 - 6.00 each day except for Thursdays when they are available until 12.00.

Patients are reminded that it is their responsibility to keep appointments. Failure to notify the practice of cancellations may prevent another patient using the appointment. The surgery operates a DNA policy and may request removal from the practice list for recurrent DNAs.

Any patients displaying violent or abusive behaviour to staff, other patients or doctors are likely to be asked to leave the practice list.

Our Location

S5 8GS

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Your Doctors Surgery in Sheffield

Located in a central location with ample parking.


Location & Contact

The Health Care Surgery
63 Palgrave Road
Sheffield
S5 8GS
Tel: 0114 234 4729
Fax: 0114 231 4591

S5 8GS
Opening Hours

Monday: 08.30 – 18.00
Tuesday: 08.30 – 18.00
Wednesday: 08.30 – 18.00
Thursday: 08.30 – 16.00 & 18.00-18.30
Friday: 08.30 – 18.00